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  May 28, 2024  


Contact Us

Your opinion is important to us. We encourage you to contact us if you have any questions or comments.

Plan Participants:
If you are a participant in a retirement plan, a representative in our Participant Service Center can help:

  • Call 1-800-395-1113 if you have a numerical contact number or are calling about a 401(k) plan with under 200 employees.
  • Call 1-800-294-3575 if you work for a company with more than 200 employees

Plan Administrators:
Send your questions and/or comments to or call 1-800-333-0963 to speak to a client representative. Please have your contract number handy. Our Client Account Representatives are available to take your calls Monday to Friday (excluding holidays), from 8 a.m. to 8 p.m. (ET).

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  This information does not constitute legal or tax advice with respect to any taxpayer. It was neither written nor intended for use by any such taxpayer for the purpose of avoiding penalties, and it cannot be so used. If it is used or referred to in promoting, marketing, or recommending any transaction or matter addressed herein, it should be understood as having been written to support such promotion, marketing, or recommendation, and any taxpayer receiving it should seek advice based on the taxpayer's particular circumstances from an independent tax advisor.

All contract information is confidential and you agree to safeguard and protect such information in accordance with the standards required by law and use such information only for authorized plan administration purposes.

Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in NY). John Hancock Life Insurance Company (U.S.A.) makes available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, John Hancock Life Insurance Company (U.S.A.) does not, and is not undertaking to, provide impartial investment advice or give advice in a fiduciary capacity. Securities are offered through John Hancock Distributors LLC, member FINRA, SIPC.


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